Descrição
GENERAL DESCRIPTION
- To efficiently manage international moves of Assignees and Customers
- To monitor own performance against KPIs
- To contribute to continuous improvement of processes within scope of responsibility.
KEY JOB RESPONSIBILITIES
Move Management
- Assess, Manage and Process incoming move requests originating from the Sales Commercial teams or self-initiations via Core.
- Educate the Assignee on applicable Corporate Mobility Policies for Corporate Clients.
- Equip the Assignee with proper support on Import/Export compliance regulations.
- Take ownership of updating the Customer at all stages of the international move.
- Take control of communications and direct Origin & Destination Agents with proper instructions to fulfill the intended move plan.
- Accountable for the door to door move from start to finish
- Maintain data integrity, cost accuracy and move records through systems and procedures.
- Attend and to resolve any customer issues or complaints pro-actively.
- Maintain timelines and accuracy of billing within the prescribed targets.
- Observe the Santa Fe values at all levels of interaction with all stakeholders
Account Management
- Execute and implement the sales process through from Initial enquiry, to Post Move Process.
- Maintain & develop relationships with private, corporate, intercompany and agent clients to ensure long term growth.
- Understanding of the accounts, their move and process requirements, history, importance to the local station.
- Understanding of full range of Santa Fe services, to use this knowledge to maximise revenue opportunities through proactively promoting of these services.
Financial Management
- To understand cost constituents of move, to accurately cost and price moves.
- To demonstrate understanding of key financial drivers and measurements, including, margin, cash flow, invoicing speed and understand their impact on individual, team and company performance.
- To provide accurate cost card management through correct ongoing entry of costs, pricing, control and approval of suppliers’ invoices.
- Accurate updating of cost and charges that reflect the weekly Margin and Accrued Income report.
Teamwork
- To embrace and promote companies Mission Statement and core values
- To proactively support other departments and offices in reaching goals, completing projects and reaching objectives
Position Specifications
- University grad or bearing similar professional qualification in the same or related field.
- Minimum 4 years relevant experience in Shipping and/or Logistics, Supply Chain Management
Skills Required:
- Strong Customer-Centric approach and a team player
- Capability to manage client and customer relationships while working under pressure
- Exemplary communication skills
- Ability to perform processes as per pre-defined design
- Attention to detail and sense of urgency
- Knowledge of Mobility
- Results oriented