Descrição
o Experience supporting Sales Cloud, Service Cloud, Commerce Cloud, Field Service Lightning, Community Cloud and/ CPQ
- o Hands on experience using Salesforce APIs and 3rd-party integration using integration techniques -REST, SOAP APIs, Auth and Single Sign-On o Experience suppor
- o Certifications: Salesforce platform (Admin 201 or 301 certifications preferred
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- It’s a Permanently WFH Opportunity.
Work Timing - 6.30 PM to 3 AM - Perform administration Salesforce instance and security settings.
- Key areas of support include user management: user setup/deactivations, roles, profiles, permissions, public group creation, etc
- Identify and diagnose end user problems in a timely fashion.
- Support tickets may relate to changes in both test and production environments including: Salesforce configuration changes, Salesforce Process Builder Workflows or Flow, page layout changes, reports, dashboards, workflows, etc.
- Liaise with end users and stakeholders to identify and gather requirements.
- Provide end user training for new features or enhancements as needed.
- Engage in discussions with business stakeholders to identify and prioritize requests
- Familiarity with Lightning App Builder and Lightning Component features
- Follow Carbon best practices for software development, data integrity/security, technical documentation, and release management.
- Assist with Carbon’s data maintenance including diagnosing data integrity issues and completing bulk imports of data. Leverage Workbench and Salesforce Inspector as needed.
- Mange release management process for team including collaboration with other IT teams
- Assess impact of SFDC Quarterly release updates and present key findings to team
- Perform impact analysis on SF apps for Salesforce Quarterly Release updates
You have...
- Bachelor’s degree in Computer Science or Software Engineering or equivalent experience.
- Prior Admin experience
- Experience supporting Sales Cloud, Service Cloud, Commerce Cloud, Field Service Lightning, Community Cloud and/ CPQ
- Efficient in using Lightning Process Builder, Flow Builder, Chatter and Quick Action
- Hands on experience using Salesforce APIs and 3rd-party integration using integration techniques -REST, SOAP APIs, Auth and Single Sign-On
- Experience supporting B2B Commerce, payment gateways and product offerings
- Certifications: Salesforce platform (Admin 201 or 301 certifications preferred)
Necessary knowledge, skills, and abilities...
- Strong problem-solving skills
- Fluency in spoken and written English
- Ability to complete assignments in a timely and efficient manner.
- Ability to work independently to prioritize and manage multiple tasks
- Self-starter, ability to work with minimum supervision
- Track record of being proactive in solving issues
- Team Player - This role is part of a much larger global team
- Demonstrate reliability and integrity
- Take pride in work deliverables; attention to detail is a must
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