Descrição
About the job
Our Team:
Global Customer Fulfilment Center of Excellence is currently immersed on a major transformation program in the area of Customer Fulfilment (Customer Care + Logistics and Transportation) that is set for success in order to elevate Sanofi Supply Chain Customer Fulfilment to reach Gartner 4 Maturity level at company level
A part of the program scope is the definition of a global core model for Order to Serve process with the mission of simplifying, harmonizing, and building the right set of KPIs around Order to Serve processes considering all the domestic markets and export distribution centers for Vaccines, General Medicines, Specialty Care for the different sales channels
The project is composed by a representation of different CoEs, such as Planning, Logistics, Analytics, Digital and at the same time a more business operational team representing the Regions and Export distribution centers, cross GBU.
The project will follow the traditional FIT/GAP analysis against a CORE Model and main outcome should be a remediation plan to bring the deviations identified back to the right path
E2E Supply Chain impacts should also be identified, agreed and valuated in consensus with the Markets or Export DCs
Main responsibilities:
- 2 Order to Serve Process Experts
- 1 Business Consultant
- 1 PMO
Main duties will be to ensure plan is being executed accordingly, govern and report to senior executives on a weekly basis status and escalations to senior CoE members and lead the preparation, execution of FIT/GAP analysis workshops with country customer care and supply chain leads (domestic and export DCs)
Main outputs / deliverables:
- Fine tune of the FIT/GAP methodology
- FIT/GAP list
- Fine tune of the CORE Model
- E2E impact analysis quantified and valuated
- GAP Remediation plan
- KPI baselines for Domestics and Exports with focus in OTIF, Order Cycle and Zero Touch Order
- Customer Care Center of Excellence
- Supply Chain Region Heads
- Customer Care Region Heads
- Country and Export Distribution Centers Supply Chain Heads
- Country and Export Distribution Centers Customer Care Heads
- Country and Export Distribution Centers Customer Service Operational employees
- Supply Chain Planning Center of Excellence
- Logistics Center of Excellence
- Analytics Center of Excellence
- Digital Supply Chain
About you
- Experience:
- Solid experience in Supply Chain
- Gone through +2 global transformation projects involving Operating Model changes, Core model design and implementation and SAP implementation
- Experience in End-to-End Supply Chain management. IBP/S&OP, Demand & Supply Planning, S&OE, Customer Planning, VMI, CPFR, Order confirmation and delivery / logistics execution
- Experience in Agile and Digital methodologies
- Proven experience working in a data-centric business environment.
Desirable experience:
- Experience in pharma industry and Fast-moving consumer goods
- Experience in business or strategy consulting
Soft skills:
Out of the box mindset
- Strong teamwork, communication, and leadership skills
- Strong project management skills with capacity to adapt to a changing and flexible environment
- Ability to collaborate and build effective network inside and outside a company
- Experience in a complex global organization
- Experience in definition and implementation of Customer Service KPI and dashboards
- Experience in Process Adherence and continuous improvement projects
- Technical skills: SAP, Agile, Digital methodology
- Education: Degree or similar
- Languages: Fluent in English (verbal, written). Spanish is a plus
- #GIC_
Hybrid
LI-EUR
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