Descrição
*When you join Verizon
Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
* What you’ll be doing...
We’ve got more than the industry’s best technology we’ve got the industry’s best service as well. When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.
Join an inclusive team of dedicated NOC engineers supporting a high-profile retail customer. Learn to navigate customized processes and tools, and work on your career. Growing as a team.
Providing support to customers that have technical problems.
- Driving incidents to resolution by following up to ensure timely and satisfactory resolution to customer requests/incidents within agreed SLAs.
- Interacting with customers IT department, third parties and internal resources.
- Documenting interaction and progress using a global toolset.
- Advocating for the customer by escalating unresolved issues.
- Focusing on team and your own development to stay tuned with technology.
- Maintaining user, customer, and departmental confidentiality at all times.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
* What we’re looking for...
You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.
You’ll need to have:
- Bachelor’s degree or relevant experience.
- Knowledge of computer networksrouting, switching and wireless technologies (including but not limited toOSPF, BGP, STP, HSRP, MPLS)
- Knowledge/CCNA certification.
- Fluency in English.
- Experience in a service provider or Service Operations environment.
- Willingness to work rotating schedule (shifts).
Even better if you have one or more of the following:
- A degree.
- Additional certification (e.g., CCNP).
- Experience in scripting.
- ITIL Foundation certification.
- Analytical skills with problem solving ability.
- Customer focused mindset supported by strong communication skills.
- Good structured work approach.
- Ability to work well in a team.
- Experience in ticketing software.
* Diversity & Inclusion
We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.