Descrição
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
As a Technical Account Manager, you must be a proven technologist who can adapt and respond to the ever-changing demands of technical sales excellence.
This position requires securing customer loyalty, forging strong relationships with external business partners, and overseeing the optimization of the API/XML clients. The Technical Account Manager is also responsible for directly managing clients, supporting the frontline with mapping and product display, and coordinating and reporting results of the rest of the areas.
Main Responsibilities:
- Territory Growth/Development
- Work closely with direct sales to position and sell the company services and solutions - including conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow-up on all customer-related technical requirements.
- Maximize product distribution from a technical perspective.
- Act as the technical point of contact for business partners to help facilitate communication with clients.
- Proactively collaborate and communicate with external and internal customers to analyze information, business needs, and functional requirements.
- Lead all technical activities relating to key customer integrations only.
- Provide post-sales technical support and resolve customer cases.
- Verify KPIs targets are met at the highest quality.
- Analyze client performance and identify the optimization path moving forward
Develop scripts to automate, monitor, alert, and report on the production environment.
Qualifications:Bachelor's Degree in Computer Science, Information Systems, or Industrial Engineering
- Excellent communication skills, including the ability to produce usable, maintainable documentation and excellent presentation
- Demonstrate problem-solving abilities and initiative.
Knowledge of REST API, XML, JSON, and similar technologies
- Experience working with Databases & SQL
Experience/knowledge with build management and continuous integration tools
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.