Descrição
At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences. Our AI-powered cloud contact center solutions optimize our customers' most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.
Responsibilities:
- Manages customer accounts to ensure collections are happening in a timely manner and that cash forecast targets are met
Key liaison for:
Cash Management: FCF forecasting collections insight
- Invoicing: Error resolution, credit reductions, and short pay elimination
- Performs analysis of collection practices and policies and develops recommendations
- Actively participate in monthly and quarterly close activities
- Reporting on key metrics
- Work with teams on process improvement initiatives
- Exercises independent judgment and discretion in matters of significance
- Analyze delinquent accounts and prepare reports on highest risk accounts including recommendations for resolution
- Negotiate payment programs with delinquent customers
- Maintains and keeps organized and accessible all company credit collection documentation
Qualifications:
- 3+ years of direct corporate collections and\or AR experience
- Knowledge of billing and collections procedures
- Exceptional organizational and analytical skills
- Strong communication and interpersonal skills
- Must have excellent negotiation and problem-solving skills
- Advanced MS Excel skills
- Experience working with NetSuite
- Ability to work accurately and efficiently under tight deadlines
- Effective time management; and ability to learn and maintain confidentiality
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.: