Descrição
JLL supports the Whole You, personally and professionally.
As a JD Edwards EnterpriseOne Support Analyst at JLL Technologies, you will be directly responsible for:
- Managing support tickets and resolving end user issues in a timely manner, while providing excellent customer service
- Reviewing and learning from tickets resolved by senior team members to eventually, address more complex issues and errors.
- Developing documentation and training materials where applicable.
- Conforming to all support management processes and procedures.
Education and experience
- An understanding of Structured Query Language (SQL) is a major plus - Preferred
- Advanced Excel and/or MS Access skills - Required
- Strong interpersonal, written, and verbal skills to effectively collaborate with end users, management, and team members in various U.S. and worldwide location - Required
- Ability to quickly learn JLL JD Edwards EnterpriseOne customizations and provide associated support - Required
- Fluent in English - Required
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.