Descrição
Description:
Main Tasks and Responsibilities:
- Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues.
- Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management. Provides support via telephone, written correspondence, and electronic media.
- Acts as technical lead with no supervision and may provide technical training, coaching, and mentoring to other engineers.
- May provide consulting to internal or external customers.
- May research technical documents, feature lists and collaborate directly with product development teams to deploy new technologies or automation.
Requirements:
- Key technical resource for the customer.
- Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance.
- Join a highly motivated team of leading industry experts.
- Train Customers and share industry and development expertise with them, either directly at Customer site or remotely, or combination of both.
- Build strong customer relationships and ensure deliveries align with customer projects and milestones.
- Gain access to expertise and support from Microsoft’s consulting practice and product groups.
- Continually learn and grow professionally.
- Analyze problems.
- Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness.
- Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for Microsoft Premier. Engineers must also possess strong technical writing, presentation and training skills.
- Fluent English oral and written communication.
- Willingness to travel (if required).
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Requirements: