IT Manager - Work From Home

As IT support you will be responsible to monitor activities on 50 users to determine hours per week; to aid our US Manager to deploy AWS Workspaces (Cloud Based)

Must speak English

Responsibilities for the Help Desk Analyst include:

• Working within a small internal and external IT Help Desk Support (70 work spaces / 40 printers) using Amazon Workspaces
• WordPress for creating websites and updating our websites
• Overseeing employee monitoring and productivity software
• Working within a small internal and external IT Help Desk Support (45 work spaces using Amazon Workspaces
• Providing user administration, hardware and software troubleshooting, and access control management
• Support end-users and trouble shoot issues with software and online-based system
• Working closely with Tier 2 Technical Team to escalate tickets and resolve end user issues
• Sales and disposition of obsolete or unused IT equipment - EBay Store
• First point of contact for troubleshooting of IT problems; resolving the problem if possible, with an appropriate sense of urgency. Provide IT support to end users, both on
• and off-site.
• Provide IT systems orientation to new staff members.
• Provide mobile and IP telephony phone support.
• Develop instructional documents.
• Keep abreast of IT technology.
• Other duties as assigned.

Qualifications for the Help Desk Analyst include:

• Excellent Written and Verbal Communication skills
• Experience in Active Directory, Sharepoint, Microsoft Planner, Microsoft BI, Microsoft Exchange, Microsoft Office, mobile OS (iOS & Android), and PDQ Deploy.
• Ability to work independently with mínimal supervision.
• Strong problem-solving skills and the ability to develop alternative solutions.

Compensation for the Help Desk Analyst includes:
This is full time - Our starting rate 4 Million VHD per month - 45 hrs. per week paid thru PayPal at a total amount of 923,000 VDH per week (PayPal has fees)

Hours for the position are Manilla Time = Monday - Friday - 8 PM to 6 PM:
This is 5 days a week - 9 hours per day starting in the evening and finishing at night.:

• Computer Requirements:

• Must have computer and 20mb internet with two screens. Work is hosted thru Amazon Workspaces with full screen recording etc.

Software that we are using:

• Acrobat - PDF Software
• BlueBeam - PDF Software
• MS Office/Excel/Outlook/Teams/Sharepoint
• MIKE (Mechanical Insulation Key Estimating - we will teach - From Computability
• Primavera P6 (Scheduling)

We provide all software thru Amazon Workspaces

Work Days off for US (whatever the observed day off is)

• New Years Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Day after Thanksgiving
• Christmas Day

You will earn two weeks vacation per year to be used on those days you want off in addition to the seven overserved days off for a total of 17 days off.