Descrição
Job Req Number: 69672
Time Type: Full Time
Purpose of Position
To efficiently manage the collections of all customer invoices within credit terms while maintaining high levels of customer satisfaction.
Key Tasks
- Contact and chase customers to collect outstanding invoices on debtor’s ledger.
- Follow up with customers that are outside their approved credit terms.
- Review status of delinquent accounts, analyses risk factors and performance related to the delinquent accounts. Initiate collection action by contacting each account according to due date.
- Work closely with sales and operations personnel in negotiating credit extension and payment terms for bigger customers.
- Prepare correspondence on delinquent accounts requiring special handling.
- Handle internal and external customer inquiries concerning account status. Initiate communications to external customers and internal personnel to resolve customer account discrepancies.
- Coordinate and supervise the placement and collection process of customer accounts, ensuring timely and close follow up with attorneys.
- Ensure customer accounts are reconciled and maintain orderliness
- Liaise with Shared Service Centre on cash allocation, cheque processing and refund etc.
- Maintain and ensure accuracy of Bill-To Parties and data.
Competencies
- SAP
- Team player
- Pro-active with positive and resilient attitude
- Meticulous, independent and able to perform under pressure
- Able to multi-task, set priorities and meeting tight deadlines
- Able to handle difficult situations amicably
- Willing to learn and share knowledge with the team
- Good integrity and credibility
Experience and Education
- Degree/Diploma in Accounting/Business or equivalent
- 2 years or above Credit Control/ Accounts receivable experience
- General accounting knowledge required
- Forwarding industry knowledge preferred
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.