Descrição
About us:
How did Web Summit become, in the words of Forbes, “the best tech conference on the planet”? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal.
And we’re just getting started.
We’re always looking to build on the impact we have already made at Web Summit. In the coming years we’ll take Web Summit to new markets, promoting global connectivity, highlighting important issues and connecting global leaders - all while making a positive impact on the environment and communities we encounter.
To build a better company, we have to better ourselves. We do that by finding the most ambitious people to work with us.
About the team
Community Support is at the forefront of the company and our events, delivering a world-class experience to all our customers. We’re present at every part of the customer journey, from buying tickets to collecting feedback on the event.
As Web Summit expands into new markets, we’re looking for a dual-language Community Support Coordinator to assist in our efforts of delivering a world-class customer experience to attendees in their own language. This opportunity is for people who love supporting customers and see themselves in a customer-facing role long-term.
The Community Support team is based in Dublin and operates in the GMT time zone.
What you'll achieve at Web Summit:
- You’ll be responsible for customer, technical and staff support, communicating efficiently and effectively with all our customers.
- You’ll act as a vital source of feedback internally, delivering insights from customers to almost every other team.
- You’ll become an expert in Web Summit’s products, working closely with Product and Engineering teams to identify bugs, synthesise feedback and offer improvement suggestions.
Who you are:
- You are passionate about providing an incredible customer experience and enjoy talking to customers.
- You’re a traffic director. You understand where questions are coming from and where you can find the best answer.
- You are a problem solver.
- You build rapport easily and enjoy working with people. You have excellent communication skills.
- You are graceful under pressure and comfortable in a high-output environment.
- You are comfortable with, and have a genuine interest in, technology.
Skills and abilities we're looking for:
- Fluency (or a very high proficiency) in both English and Portuguese. Applicants with proficiency in both English and Arabic are also welcome to apply.
- 2+ years’ experience in customer support, service or a customer-facing role. Previous experience in a troubleshooting environment is a bonus.
- Experience using tools like Freshdesk and Salesforce is a bonus.
Benefits and perks:
- Hybrid-working model open to all employees.
- Fully subsidised healthcare, dental, employee assistance programme (EAP) and more.
- Pension contribution up to 6%(Irish based only)
- A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
- Company laptop, generous annual leave and flexible working arrangements.
- Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.
- Annual company get-togethers, charity days, and monthly wellbeing talks.
- Wellness subsidy issued to all employees of €1000 per year
**At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.