Descrição
We are seeking an experienced Business Support Executive to join our team. The Business Support Executive shall be responsible for the following:
- Understand, accept and be responsible to ensure the SLA parameters set by Management are being met.
- Ensure that orders are processed, and complaints are handled in accordance with set KPIs
- Liaise with other teams (NOC, Finance, Sales) to address any requirements or issues.
- Ensuring system availability and other various checks are performed as required.
- Raising and expeditious closure of Trouble tickets, Provisioning tickets and reporting complaints for resolution
- Carrying out Courtesy and follow up Calls in a timely and professional manner to ascertain the clients experience
- Coordinating with Finance Teams for customer billing, recoveries and circuits reconciliation exercise
- Coordinating and follow up with Batelco and Bnet for Services delivery, Fiber availability and other issues
- Working in shifts and covering 365 days a year, as per assignment in the monthly duty roster.
- Carrying out any other responsibilities as may be requested by the Management from time to time.
Requirements:
- Prior experience as a Business Support/Telesales Associate/call center in the Services industry (Telecom services, Insurance, Retail Banking in sales or Business Support role etc.).
- Excellent communication and interpersonal skills.
- Strong negotiation and customer experience skills.
- Ability to work independently.
- Proficiency to read, write and speak in English fluently, Arabic is an advantage.
To Apply:
We look forward to hearing from you!