Descrição
About the job Customer Service Specialist (German & English):
Our client is a top provider of digital imaging and audio solutions and is currently strengthening its team with a Customer Service Specialist fluent in German and English.
What you'll do:
- Provide pre-sale; post-sale support and service support for customers.
- Management of telephone communication to support customer needs and requests.
- Online store support.
- Monitoring and reporting of particular cases, for the client
- Preparation of reports
- Preparation of technical reports for specific situations
- Perform other administrative activities related to the provision of technical and service support for customers
- Perform other work tasks according to the supervisor's instructions
- Central projects support
- After-sales document management
- Analysis of operational processes
What you'll need:
- Fluency in English and German is mandatory and other languages will be a plus (Spanish, French, or Nordic)
- PC skills, user knowledge of office software (MS Office, Outlook, Teams, etc.)
- Knowledge of SAP will be a plus
- Knowledge in photographic will be a plus
- Communication skills
- Customer focus
- Accuracy and precision
- Result oriented
- Ability to work under stress/pressure
- Teamwork ability
- Adaptation to Change
- Alignment with the Company
- Interpersonal effectiveness
What they offer:
- A fast-paced and dynamic organization & the opportunity to bring in one's own creative ideas
- 24 vacation days & an additional day off on your birthday
- Access to LinkedIn Learning
- Enjoy free lunch at our office canteen
- Bonus participation
- Health care benefits