Descrição
Job Description:
Job Title: Customer Onboarding Administrator
Location: Belfast
Contract terms: Permanent
About us
Diageo is the world's leading premium drinks business with an outstanding collection of beverage alcohol brands across spirits and beers.
The IOI Customer Service Centre is a Centre Of Excellence within Diageo and ensures our customers receive a high level of customer satisfaction. The Customer Services team, based in NI provide an inbound and outbound customer service to all Diageo Ireland Customers.
Purpose of the role
To own and manage the new account process in line with the legal and IOI policies
Update and maintaining information on our internal systems to ensure correct and factual data is current and correct.
Prompt and Efficient Resolution of queries in order to ensure New Account Set Up is achieved within SLA.
Ensure Bank account and Debtors ledger are updated daily through the posting of Cash against Customer accounts.
Compliance relating to CARM/SOX and other regulatory aspects in particular the Customer Onboarding policy.
Preparing and running reports, where required for the LM.
Logging of all customer queries within the new management tool to understand trends that can be analysed to improve customer experiences.
To build great business partnerships with Commercial, Credit and Customer Service colleagues
To ensure every Customer receives excellent customer service and contributes significantly to ensuring Diageo maintains its position as supplier of choice.
Responsible for the setting up New Trading and Accounts, Direct Debits for New and existing Customers within SLAs.
Allocate manual receipts accurately and promptly within SLAs
Run All CARM and SAP reports Co-ordinate the INCAs to keep all processes operating correctly
Set up ECBPs and run month end standard journals
As part of a team, respond to daily workload demands and support the other members of the team
What you will bring- 5 GCSEs / O Levels (inc. Maths and English) or equivalent- Proven ability to adapt and deliver under time pressure is important.- At least 2 years in a pressurised Administration or customer facing position- Proven ability to deliver consistent high quality accurate results within SLAs- Be assertive in all situations.- Computer Literacy - Knowledge of SAP, Salesforce and excellent Excel/Word is preferred
Flexibility
This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.
Diversity statement
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
Worker Type:
Regular
Primary Location:
Capital House
Additional Locations:
Job Posting Start Date:
2023-10-10