Descrição
Location: Manama
Job Description:
Roles and Responsibilities:
- Receive and log inquiries reported through the Help Desk phone number.
- Provide support and troubleshoot user community in using MIS systems and address basic issues.
- Forward logs to the competent authority for further resolution.
- Follow up to completion of and finalize logs with the competent authority.
- Keep users informed of updates, known errors, new facilities, or any IT-related changes affecting their working environment through circulates and notices.
- Register all logs related to Technical Support.
- Submit regular reports about logs and support activities.
- Perform other duties and related tasks as required from time to time.
Educational Qualifications & Certifications:
- National Diploma in Computer Science or Computer Engineering.
- Certification in A+, N+, MCDST, and MOUS are preferable.
Experience:
- Minimum 3 years of progressive experience in helpdesk or technical support.
Skills Required:
- Good communication skills.
- Must be fluent in English (speaking, reading, and writing) and preferably Arabic.
Job Category: Information Technology Job Type: Full Time Job Location: Manama
Salary: BD500.000 - BD700.000 per month
Ability to Commute:
- Manama (preferred)
Ability to Relocate:
- Manama: Relocate with an employer provided relocation package (required)