Descrição
Requirements:
English speaking. High school diploma or equivalent; a degree in business administration or a related field is preferred.
Proven experience in a service coordination or customer service role, preferably in a service
- Oriented industry.
Excellent organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Exceptional communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders.
Strong problem - Olving and conflict resolution skills to effectively address customer concerns and resolve service
- Related issues.
Proficiency in using scheduling software, customer relationship management (CRM) systems, and Microsoft Office Suite.
Detail - Oriented mindset with the ability to maintain accurate records and ensure data integrity.
Demonstrated ability to work effectively both independently and as part of a team in a fast - Aced, dynamic environment.
Knowledge of artificial turf maintenance or landscaping industry is a plus.
Customer - Centric approach with a genuine desire to deliver outstanding service and exceed customer expectations.
Responsibilities:
TurFresh is a leading provider of comprehensive turf maintenance solutions. With our innovative products and services, we help homeowners and businesses maintain beautiful and vibrant artificial turf surfaces. Our commitment to excellence, customer satisfaction, and sustainable practices sets us apart in the industry. As we continue to grow, we are seeking a highly organized and detail
- Oriented Service Coordinator to join our team.
Job Summary:
The Service Coordinator at TurFresh Inc. Lays a crucial role in coordinating and managing the scheduling, logistics, and execution of our turf maintenance services. As the primary point of contact for our clients, you will ensure exceptional customer service, timely service delivery, and effective communication with all stakeholders. This position requires exceptional organizational skills, excellent communication abilities, and a strong commitment to customer satisfaction.
Responsibilities:
Coordinate service appointments and schedule turf maintenance services according to customer preferences, availability, and company resources.
Communicate with customers to confirm service details, answer questions, and provide exceptional customer service throughout the service process.
Collaborate with the operations team to assign service technicians and ensure proper allocation of resources for each job.
Maintain accurate and up
- To
- Date records of service appointments, customer interactions, and service progress in the companys CRM or scheduling system.
Proactively resolve any service - Related issues or conflicts to ensure customer satisfaction and maintain positive client relationships.
Monitor and track service technician performance, ensuring timely arrivals, efficient service execution, and adherence to company standards.
Assist in the development and implementation of service policies, procedures, and standards to improve efficiency and customer experience.
Provide administrative support, including generating service reports, preparing invoices, and managing relevant documentation.
Collaborate with other departments, such as sales and marketing, to provide insights, feedback, and suggestions for process improvements and customer satisfaction enhancement.
Stay updated on industry trends, best practices, and product knowledge to effectively address customer inquiries and offer appropriate recommendations.
Qualifications:
High school diploma or equivalent; a degree in business administration or a related field is preferred.
Proven experience in a service coordination or customer service role, preferably in a service - Oriented industry.
Excellent organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
Exceptional communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders.
Strong problem - Olving and conflict resolution skills to effectively address customer concerns and resolve service
- Related issues.
Proficiency in using scheduling software, customer relationship management (CRM) systems, and Microsoft Office Suite.
Detail - Oriented mindset with the ability to maintain accurate records and ensure data integrity.
Demonstrated ability to work effectively both independently and as part of a team in a fast - Aced, dynamic environment.
Knowledge of artificial turf maintenance or landscaping industry is a plus.
Customer - Centric approach with a genuine desire to deliver outstanding service and exceed customer expectations.
Benefits:
Vacation
Holiday
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: USD 900.00 - 1,600.00 Monthly
Positions available: 3
JOB REQUIREMENTS
Minimal experience: 2 years
Languages: English Avanzado
Minimum required education: Bachelor's degree
Age: From 25to50 years
Gender: Indistinct
Computer skills: CRM, Jobber, Fieldroutes, Ms365