Client Servicing Executive

As a Client Service Representative, you will be responsible for managing and enhancing client relationships. You will serve as the main point of contact for our clients, ensuring their needs are met and providing solutions to any issues that may arise. Your exceptional communication skills, attention to detail, and ability to work well under pressure will be essential in this role.

Responsibilities:
Build and maintain strong relationships with clients, understanding their needs and providing proactive support

Serve as the primary point of contact for client inquiries and concerns, resolving issues in a timely and professional manner

Collaborate with internal teams to ensure client satisfaction and successful delivery of products/services

Conduct regular check-ins with clients to assess their satisfaction levels and identify opportunities for improvement

Prepare and deliver reports on client performance, highlighting key metrics and trends

Stay up-to-date with industry trends and developments to provide valuable insights and recommendations to clients

Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of our services

Identify upselling and cross-selling opportunities to maximize client value and revenue

Qualifications:
Bachelor's degree in [relevant field] or equivalent experience

Previous experience in client service or account management is preferred

Strong interpersonal skills with the ability to build rapport and trust with clients

Excellent communication skills, both written and verbal

Detail-oriented with strong organizational and problem-solving abilities

Ability to work independently and as part of a team in a fast-paced environment

Proficiency in MS Office Suite and CRM software

Salary: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Experience:

• Client servicing executive: 1 year (preferred)

Ability to Commute:

• Mumbai, Maharashtra (required)

Ability to Relocate:

• Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person