Descrição
Company Description
Trans Skills is an officially licensed HR Solutions company and is widely recognized in the United Arab Emirates. The Company today employs a workforce across diverse functions and industry verticals on a short term or long-term contracts. Trans Skills has been involved in the provision of manpower services to various Government and Private Establishments in the United Arab Emirates since 2008
The Operations Manager plays a pivotal role in the High-Quality Casual Dining industry, dedicated to optimizing the operations of our upscale establishments. This role ensures a seamless, cost-efficient, and sales-driven environment while prioritizing the customer journey and profitability.
Financial Management and Budget Oversight:
Develop and manage budgets for each location.
Control and manage the area and outlets P&L
Maintain and control Food & Beverage costs in line with the budgeted %
Monitor financial performance and implement cost control measures.
Collaborate with the finance team to analyze financial reports and identify opportunities for improvement.
Maintain the Payroll % per area and outlet in line with budgeted %
Operational Excellence in High-Quality Dining:
Spearhead efforts to enhance operational excellence in a High-Quality Casual Dining setting.
Thrive in a fast-paced, high-volume environment, coordinating operations effectively.
Implement best practices for streamlining operations to ensure efficiency.
Collaborate with individual restaurant and cafe managers to enhance day-to-day operations.
Implement best practices to optimize workflow and resource allocation.
Ensure true guest delight through delivering the optimal guest Journey.
Quality Control:
Ensure consistent quality standards in food preparation and service.
Monitor and maintain adherence to food safety and hygiene regulations.
Conduct regular quality audits to uphold guest satisfaction.
Customer Service Excellence:
Champion a customer-centric culture.
Address customer feedback and implement strategies for enhanced guest satisfaction.
Train and mentor staff to deliver exceptional customer service.
Team Leadership:
Provide leadership and guidance to restaurant or cafe managers and their teams.
Foster a positive and motivated work environment.
Oversee staffing, recruitment, and training initiatives.
Expansion and Growth Strategies:
Collaborate with senior management on expansion plans and new ventures.
Participate in the opening of new locations.
Ensure seamless integration of new establishments into the existing operational framework.
Marketing:
Work with Marketing Department and the Event Sales Team to ensure maximum revenues and covers.
Drive the business and Marketing activities in line with the Marketing Calendar.
Qualifications
‒ Proven experience (7 years) in senior operational roles within the Fine Dining industry.
‒ Bachelor’s degree in business administration or a related field.
Job Specific Skills:
‒ Fine dining operational expertise with a sales-driven focus.
‒ Cost-saving strategies and financial acumen.
‒ Multitasking and agile management skills in a busy, upscale environment.
‒ In-depth understanding of profit and loss financial reporting.
‒ Dedication to providing an exceptional customer journey in fine dining.
Competencies:
‒ Exceptional communication and collaboration skills.
‒ Management of P&L accounts.
‒ Problem-solving and adaptability in a fast-paced, upscale setting.
‒ Leadership and team management abilities.
‒ A customer-centric mindset and passion for high quality casual dining.
‒ Profound knowledge of the hospitality industry standards and best practices.