Descrição
QUALITY & RELIABILITY S.A. (Q&R S.A.) is an international technology innovator with a broad portfolio of software products and services within the primary industry segments in which it operates.
We are currently seeking for an IT Support Specialist.
Responsibilities:
- Installation and monitoring / operational checks on Hardware & Software ( Operating Systems / Infrastructure Software )
- Network monitoring and configuration
- Daily Problem Support
- Replacement or repair of damaged hardware
- Upgrades on Software ( Workstations / Servers )
- New software and hardware evaluation and tests
- User Support - First Level support
- Conducting operational tests on software or hardware
- Management of technical specifications documents and technical procedures.
- Communication with suppliers for issue resolution.
- Communication with clients for issue resolution.
Abilities
- Ability to simultaneously manage multiple tasks
- Excellent communication skills and teamwork spirit
- Attention to detail and importance of details
- Effective oral and written communication
- Consistency and responsibility
- Problem-solving skills
- Flexibility and adaptability
Necessary Qualifications:
- Administration and maintenance knowledge on workstations, peripherals and network devices
- Network structure and organization knowledge, as well as configuration of network equipment.
- Solid knowledge on Windows, Windows Server and Linux Operating Systems
- Excellent command of the English language (both written and oral).
Desired Qualifications:
1+ year(s) of relevant experience in a similar position