Descrição
Job Title
Trading Services Analyst (Norwegian)
Job Description:
We are a global leader in the financial services industry and a FTSE250 company currently recruiting for a Trading Services Analyst with a genuine interest in learning more about the financial markets. We’ll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.
As a Trading Services Analyst, your role will be to help deliver world-class and industry-leading support to our global client base. We're looking for people with a passion for providing excellent client service and who have an interest in learning more about financial markets.
So, who are we?
Hello, we’re IG Group. No, not Instagram - though we're a pretty big deal ourselves. We’re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We’ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences. We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love. Did we mention we have offices in 18 countries? Yes, when you join IG Group, you'll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let’s innovate together!
What you'll do
We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding.
Your scope of duties will be focused on:
- Answering queries from our client base on all of our products and platforms;
- Resolving trade queries and disputes;
- Dealing and executing trades for our clients over the phone (after a relevant training) - this is execution-only dealing (we do not give any trading advice);
- Providing clients with technical support with our front-end platforms and chart packages;
- Conducting audit checks and client administration tasks;
- Participating in and running various local and international projects or initiatives.
In doing so, you'll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives).
You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.
Who we’re looking for
You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you. We don’t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let’s raise the bar together.
What you’ll need for this role
- A degree-level education
- Fluency in primary support language: Norwegian (written and spoken)
- Fluent competency in English (verbal and written)
- Excellent interpersonal and communication skills
- A logical and analytical approach to problem solving
- Confidence to employ basic maths skills, particularly mental arithmetic.
- Strong organisational and time management skills
- Ability to work under pressure
- Literacy in MS Office
Desirable:
- Experience of working within a financial environment, or experience of working in a client servicing team or sales
- Good working knowledge of any additional European language, would all be a distinct advantage
How you’ll grow
When you join IG Group, we want you to have more than a job - we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we’ll support you all the way. And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world’s best trading experience. We’d love to have you along for the ride.
- Following our internal Trade Execution Test (TET), you will have the opportunity to provide an execution-only phone dealing service to our global client base;
- Leadership opportunities, where you'll empower others to deliver exceptional client service in line with the Group's client servic