Descrição
Hybrid-Work: 2 days at the office (heart of Cracow) and 3 remotely from home
- Efficient and fast online recruitment process:
- Working schedule time frames: Monday
- Friday: 7:30 - 16:00 (30min lunch break is paid) (Polish time time - always 8h/day, 40h/week, 5 days/week)
NO EXPERIENCE REQUIRED, but general knowledge about customer support would be an asset
Training: 1 month, ideally in the office.
About the company:
Our client is a large multinational family-owned consumer goods company offering high-quality products in nutrition, beauty, and home care. The company was founded in 1959 in the United States, and operates in more than 100 countries while supporting direct sellers of the company's products. The Polish headquarters in Cracow were founded in 2010 and gather more than 600 employees speaking 28 different languages serving more that 40 countries. The enterprise is known from its widely-addressed values of work-life balance, freedom, reward and family.
Client’s needs:
For their offices in Cracow they need CUSTOMER SUPPORT REPRESENTATIVES with Danish and 1 other European language who will interact with the company's clients by addressing inquiries revolving around product support, invoices, complaints and shipments. All contact with customers is inbound, not outbound.
What you will be doing:
- Manage business queries and inbound calls (each call lasts approximately. 2-3 minutes)
- Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
- Process requests and update data in the database
- Document interactions in the ticket system
- Generate innovative ideas and solutions that will improve customers satisfaction
Requirements:
- Native command of Danish (C2) and fluent level of another European language (C1)
- Fluent level of English (min. B2)
- Enthusiastic, communicative approach and willingness to support our customers
- A great approach to teamwork and focus on internal and external customers
- No experience needed but it would be an asset
- Excellent soft and communication are a must
CONTRACT:
Standard employment contract for indefinite period of time after 3 months of probation.
FOR INTERNATIONAL CANDIDATES:
List of benefits:
- Private medical care
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance after probation period
- Additional day off for your Birthday
- Additional two days off per year for voluntary activities of your choice
- Employee discount for high-quality company’s products
- Various portfolio of internal & external trainings: professional certifications, access to e-learning platform
- Language courses co-financed by the company
Note: We require EU citizenship or full rights to work in Poland
Application Question(s):
- What languages do you speak fluently? (excluding English)
Language:
- English (required)
Work Location: On the road