Hotel Receptionist

Manha Hotel is on the lookout for a dynamic and customer-centric individual to join our team as a Hotel Receptionist. As the welcoming face of Manha Hotel, you'll be the first point of contact for our guests, playing a pivotal role in creating a positive and unforgettable experience throughout their stay. We are seeking an individual with exceptional communication skills, impeccable organisational abilities, and a warm and friendly demeanour.

• Greet and welcome guests in a warm and professional manner.
• Efficiently handle check-ins and check-outs, ensuring accuracy in guest information and billing details.
• Provide information about hotel services, facilities, and local attractions to guests.
• Manage reservations and room assignments effectively, taking into consideration special requests and preferences.
• Handle guest inquiries, concerns, and requests promptly and professionally.
• Coordinate with other hotel departments to fulfill guest needs and resolve issues.
• Maintain a tidy and organized reception area, ensuring a welcoming atmosphere for guests.
• Process payments, handle cash, and maintain accurate records of transactions.
• Assist in administrative tasks, such as filing, data entry, and handling guest correspondence.

Requirements:

• Previous experience in a customer service or hospitality role is preferred.
• Strong communication and interpersonal skills.
• Proficient in using hotel management software and computer systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Attention to detail and accuracy in handling guest information and reservations.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Knowledge of local attractions and services is a plus.
• Professional appearance and positive attitude.

Job Type: Part-time

Salary: $23.50 per hour

Expected hours: No less than 24 per week

Schedule:

• Shift work

Ability to Commute:

• Mangere, Auckland (required)

Ability to Relocate:

• Mangere, Auckland: Relocate before starting work (required)