Descrição
Customer Support Specialist (Bahasa Indonesia and English speaker (permanent roles)
Location: Jln Tun Razak, KL
Responsibilities:
- Making sure a customer is greeted and welcomed
- Educating customers in our services and promotions
- Assisting customers with their accounts related inquiries
- Assuring that clients’ curiosity is sated
- Reporting bugs to developers and advocating clients’ needs and desires
- Sharing important news/updates with the next shift and keeping track of the pending tickets
- Communicating with other departments to ensure customers get what they long for
- Providing feedback to the team leader
Requirements:
- Fluent speaker of Bahasa Indonesia and English.
- Communicate well in writing and on the phone.
- Must be a good listener and empathizer.
- Must have attention to the details and able to solve complicated problem.
- Must be able to work rotating shifts and ready to work on night shifts.
- Able to work on flexible in terms of working hours and working early morning or late evening or night rotating shifts (including weekends and public holidays).
Job Types: Full-time, Permanent
Salary: RM4,000.00 - RM5,500.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
Schedule:
- Rotational shift
Application Question(s):
- We have 7 shift, last one is working until 1 am, do you able to work until this late?
Language:
- Bahasa Indonesia (required)
- English (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)