Descrição
Position: Customer Service Team Leader
Project : Social Media & Ecommerce Account
Type: 1 year renewable contract
Location: Public Bank 2, Raja Chulan
Time : Rotational shift between 11am - 11pm
Qualification:
- Have at least 1 years experience in leading a team
- Have experience in e-commerce industry
Job description:
- Overseeing customer service team to ensure all KPIs are met
- Ensure the team adheres to the SOPs and to deliver high quality services to our clients
- Monitor the Service level Agreement (SLA) as agreed by our Client, and to report any issues that arise on the floor effectively and efficiently
- Continuously monitor agents’ performances, and to provide consistent and regular feedback to them
- Responsible to generate hourly report, and to take action appropriately to maintain SLA
- Always ready and proactive in suggesting any improvement plans to the management
- To monitor agents attendance and to ensure the team strictly adheres to call centre guidelines
Job Types: Full-time, Contract
Salary: RM3,900.00 - RM4,400.00 per month
Benefits:
- Dental insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- What is your expected salary??
- What is your expected salary?
- When is the earliest you will be able to join?
Ability to Commute:
- Kuala Lumpur (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)