Descrição
JOB DESCRIPTION
Perform regular visits to stores / consignment counters / franchise locations, talk to staff and customers, identify and resolve urgent issues.
Coordinate with PICs and Operations Team on a day to day basis to ensure smooth operations and communication flow between HQ and front-liners. Conduct employee internal communication to front-liners clearly, encourage sharing of views & opinions, ensure they have the same understanding on the message being conveyed.
Monitor stores’ sales performance and drive the team to achieve the sales target and brands’ goals.
Control stores’ operating expenses and billings.
Ensure adequate supplies of merchandise and equipment at the outlets.
Manage stock movement such as stock transfer, delivery and return, stock lost, stock replenishment and damage report, thus making key decisions about stock control.
Recruitment and dealing with staffing issues: interviewing potential staff; manpower budgeting, conducting appraisals and performance reviews.
Advise and coach staff on work related matters and disciplinary issues, seek Human Resources & Training department advice on appropriate disciplinary actions.
Accountable for the training and coaching of staff on products and services, demonstrate and reinforce the behaviors that make every shopping experience “Easy” for customers. Training will focus on the provision of friendly and professional service consistency and building of long-term relationship with customers.
Motivate and inspire front-liners to consistently deliver their best and maintaining a team approach in day-to-day operations.
Ensure optimum productivity, enhance service culture and encourage passion and ownership of the shop by the front-liners.
Implement all company policies, procedures and guidelines in relation to store operations and ensure standards are always being met.
Support and enforce effective execution of retail programs and strategies to achieve business standards and goals.
Ensure merchandise is properly displayed and well stocked, and selling area is in order.
Attend internal meetings at HQ and handle ad-hoc projects, programs and assignments.
Update and share with the team on outlet performance, new initiatives and other pertinent issues.
Analyze sales figures and forecast future sales volumes to maximize profits and achieve financial objectives.
Identify and recommend opportunity for improvement in terms of productivity and sales performance.
Analyze and interpret trends to facilitate planning.
Maintain awareness of market trends in the retail industry by conducting periodic market surveys, understand forthcoming customer initiatives, and monitor what competitors are doing.
Monitor store-to-store promotional activities and brand events, implementations & evaluate effectiveness.
Coordinate setups on new openings/projects and tenancy renewals.
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
Experience:
- Retail management: 3 years (required)