Descrição
-Job description
Why join us?
A trade Settlements process which team is responsible to ensure clients trade instruction’s are processed accordingly as per the SLA ensuring they are settled on a timely basis.
The Opportunity:
- To continuously provide high quality processing services to achieve maximum customer satisfaction within the specified Service Level Agreements.
- Ensure completion of processing tasks in accordance with established procedures and standards.
- Demonstrates ways to improve customer service, increase productivity and accuracy.
- Work well independently; complete assigned tasks within the established timeframe, complete regular assignments without reminders or additional requests.
- Demonstration of team-work through processing requirement and participation in meetings, activities which promotes team spirit.
- Adherence to Group core standards, compliance, regulatory, internal security and process standards at all times.
- To be aware of the operational risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring
What you’ll do:
- Drive customer centric Quality initiatives.
- Effectively mitigate identified Operational Risks.
- Comply with Group’s statutory audit standards.
- Cost efficient /Process Improvement
- Acquire and consistently keep yourself updated on the procedures related to the process
- Work in productivity based environment with critical deadlines.
- Ensure all data are input accurately and in a timely manner into all systems inclusive of I-CATS
- Ensure quality and productivity standards are maintained
- Deal with the specific requirements for the various markets/functions end to end (Trade Capture, pre-matching & settlements)
- To perform relative roles based on task assigned in accordance to specific queues
- Ensure highest level of accuracy on respective role to avoid re-edits and achieve/exceed targeted accuracy rate
- Ensure all PLA parameters are met on a daily and monthly basis
Requirements
What you will need to succeed in the role:
- Requires strong numeric and analytical skills.
- Must posses and excellent command of English.
- Attention to details
- Basic computer knowledge
- Ability to maintain focus while working with voluminous data
- Ability to multi task
- Committed to equal employment opportunities
- Ability to build rapport with people
What additional skills will be good to have?_ _**
- Knowledge in securities for global custody and direct custody
- Advance or expert knowledge & skill set in Excel