Descrição
JOB RESPONSIBILITIES
- To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time.
- To provide first call resolution in an effective and timely manner.
- To handle customer inquiries in an efficient, courteous and professional manner.
- Able to work both independently in a team environment by supporting team members in the absence on customer follow up
- Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
JOB REQUIREMENT
- A self-starter who is able to work independently and under mínimal supervision
- Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
- Minimum of Sijil Pelajaran Malaysia with one (1) year of working experience in Customer Service/ Call Centre.
- Have excellent communication in Mandarin, English and Bahasa
Job Types: Full-time, Permanent, Fresh graduate
Salary: Up to RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Education:
- Bachelor's (preferred)
Experience:
- Call Center: 1 year (preferred)
Language:
- Mandarin (preferred)
- Bahasa (preferred)