Descrição
Responsibilities
- Play an integral role in communicating the needs and enquiries about the repair progress between customers and internal operation team.
- Manage customer Order / Delivery and liaise with production / planner /Logistic on customer delivery schedule.
- To monitor & maintain On-Time Delivery to increase Customer Satisfaction.
- Attend to customer inquiries, defects feedback and solve customer's doubt and provide advice on repair services and updates
- Handle escalations professionally with vendors and customers
- Produce timely/details service reports and document processes
- Cooperate with technical team and share information across the organization
Requirements:
- Diploma /Degree in any discipline
- Min 2 year in related field (Customer Services / Electronics Manufacturing Industry ）are preferred
- Possesses a sense of urgency, passion and drive to deliver results.
- Demonstrated ability to work independently, prioritize tasks, and meet deadlines.
- Strong interpersonal and networking skills to build and maintain relationships with clients and industry professionals.
- Demonstrated competency in managing multiple projects, setting priorities, meeting tight and conflicting deadlines, working independently and collaboratively, and communicating effectively.
- Advanced skill set in Microsoft Office: Excel, Word and PowerPoint.
Salary: RM3,500.00 - RM4,500.00 per month
Schedule:
- Day shift
- Monday to Friday
Education:
- STM/STPM (preferred)
Experience:
- Customer Care Specialist: 1 year (preferred)
Language:
- Mandarin (preferred)
- Bahasa (preferred)