Descrição
EL06076
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Types: Full-time, Permanent
Salary: RM3,000.00 - RM4,200.00 per month
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Supplemental pay types:
- 13th month salary
- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Education:
- STM/STPM (preferred)
Experience:
- Customer service: 3 years (required)
- Customer support: 3 years (required)
Language:
- English (required)
Ability to Commute:
- Senai (preferred)