Descrição
Are you a dynamic and inspiring leader, passionate about management and driven by operational excellence? Are you looking for a fast-paced environment and have a strong interest in financial and banking products?
If so, we have the perfect opportunity for you!
Job description:
As a Banking Operations Team Leader, you will assume a team leadership role essential to ensuring a smooth and efficient process of onboarding new customers into the bank's credit and lending services. Your mission is to drive employee engagement, ensure the team achieves its objectives and maintain a high level of service, which involves stimulating the interest of potential customers, explaining banking services, collecting and verifying enrolment documents and ensuring customer satisfaction.
Main responsibilities:
- Lead, coach and mentor a team of 10 employees, fostering a dynamic and creative work environment.
- Set clear goals and priorities and actively monitor progress to achieve desired results.
- Cultivate a culture of feedback and create an ongoing development plan for team members.
- Collaborate with management to improve procedures and increase operational efficiency.
- Act as point of contact for sensitive internal and external files.
- Ensure compliance with quality standards and regulations.
- Use your expertise in MS Office and various IT tools for effective team management.
Education and Certifications:
- Education: Bachelor's or Master's degree preferred.
- Certification: Febelfin certification (nice to have).
- Language skills: Written and spoken Dutch and French, thorough knowledge of English.
- Experience: At least 3 years' relevant managerial experience, including technical and commercial expertise in call center management, operational management and sales.
Soft skills:
- Strong communication, diplomacy and customer orientation.
- Ability to work independently, manage stress and adapt flexibly.
- Problem-solving mentality, accuracy and precision.
- Demonstrated leadership and teamwork skills, with an emphasis on empowerment and a sales mindset.
Location
- 50% on-site: Brussels
- 50% remote: offering you a flexible work-life balance.
Why join us:
- Opportunity to work with a leading company in the financial and banking sector.
- Innovative and collaborative working environment.
- Continuous learning and development opportunities.
- Have a significant impact on the team's success and growth.
Join us in shaping the future of finance and banking!
Benefits:
- Commuter assistance
- Food allowance
- Work from home
Schedule:
- Monday to Friday
Work Location: In person