Descrição
For our client in Desteldonk, we are looking for a Customer Service Representative.
Are you someone who is driven to ensure that logístical processes run smoothly and always strives for customer satisfaction? Then we have the ideal position for you.
Your tasks
- Administrative processing and monitoring of logístical services for assigned customers
- Acting as the primary operational contact person for assigned customers and as a liaison between customers and internal departments (such as warehouse, customs, transport, etc.)
- Supervising implemented processes and customer-related work instructions
- Arranging periodic meetings and adjustment moments with the customer
- Handling complaints
- Identifying potential problems/bottlenecks and brainstorming solutions with the customer
- Participating in and contributing to optimization processes
Profile:
- You have initial work experience in an administrative or customer-oriented role.
- Knowledge or background within the logistics sector is a plus.
- You are customer-focused and possess strong analytical and problem-solving skills.
- You have strong proficiency in both English.
- Proficiency in MS Office, with an emphasis on Word and Excel.
Our client is a leading player in the world of transport and logistics. They serve clients in various industries and are known for their global network and expertise in managing complex logístical processes.
The offer
- An opportunity to work with a global market leader in logistics.
- Ample opportunities for career advancement in an international context.
- The possibility of a permanent contract with attractive fringe benefits, including a gross monthly salary of €2600 - €3000, a group insurance, health insurance, and meal vouchers