Descrição
Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!
Kahoot! is expanding and we are now looking for three Customer Care specialists to join the Support team in Krakow. In this role, you will report either to the Billing & Subscriptions Manager or the Team lead of General Support in Krakow, Poland. You will also collaborate with our onsite support teams in Oslo, Norway, and Austin, TX.
If you are ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!
About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.
Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 10 billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.
Our K!rew
At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 500 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We collaborate across all of our teams to find creative solutions to our challenges, celebrate our wins together, and help each other learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive.
If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world.
Requirements:
We are looking for someone who:
- Has one year (or longer) experience with customer support.
- Has a clear vision of what great support is and how support processes should scale in the future.
- Has experience in handling customer complaints proactively.
- Has a high level of English, both written and verbally
- Has a customer-first mindset.
- Is energetic, driven, and open to change.
- Is a self-starter, troubleshooter, reliable and trustworthy.
- Works well under pressure and keeps their head cool when workload increases.
We also value someone with experience with managing and using customer support systems such as Zendesk, although it is not required.
Main duties
As our next Customer Care Specialist, you will do the following:
- Be responsible for moderation and support of the Kahoot! help center forum.
- Have extensive knowledge of our products and stay in the loop with all updates. Both the platform and the app as well as any additional paid features.
- Manage the incoming sales lead funnel.
Benefits
You can look forward to enjoying the following benefits:
- A fast-growing and international environment
- An informal and fun, but driven culture
- Medical insurance (Luxmed plan)
Contribution to pension fund (additional employer contribution):
Subsidized gym membership (Multisport):
Hybrid remote work setup (minimum of 2 days per week in the office):
Possibility to have flexible working hours
- Access to coffee, tea, and fruits in the office
- Buddy program for new employees
- Social and company events (both virtual and in-person)
- A diverse, friendly and international environment
On top of that, you will be able to see how the work you do puts a smile on the face of kids, teachers, and learners all around the world. It doesn’t get better than that! :)