Descrição
About GBG
GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.
With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.
- We make the world a safer place
- We trust each other and win together
- We are local experts in a global business
- We want you to be yourself
- We grow when you grow
The team
Cloudcheck
Cloudcheck is New Zealand’s leading Electronic Identity Verification Service. A small team based in Auckland solely work on the Cloudcheck product, the team consists of Sales, Account Management and Development.
The role
This role will report to the Senior Account Manager.
The Account Manager is the first point of contact for existing customers, to which they will provide business, technical and implementation support as well upselling products & services to them. They also act as a back up to the sales function and provide associated administration support where necessary.
What you will do
Customer Service
- Appropriately deal with incoming customer requests, resolving or escalating where necessary
- Be available for support calls on a roster basis outside of business hours
- Proactively communicate with customers about upcoming IT and regulatory changes
Relationship Management
- Develop and maintain a collaborative relationship with key customers
- Work with customers to resolve pain points and make Cloudcheck an integral part of their business and therefore increase activity
- Train customers in the use of Cloudcheck to ensure they are using the service to its full potential
Business Development
- Attend industry events to network and demonstrate Cloudcheck to potential customers
- Demonstrate Cloudcheck to potential customers via face to face meetings and online methods
Operational Management
- Maintain the customer service support site to encourage customers to ‘self-service’ their requests
- Maintain internal & external process manuals detailing operational processes
- Successfully implement new customers efficiently
Strategy & Product Development
- Identify new market opportunities & strategies
- Suggest new product features/changes and provide a cost/benefit analysis on them
- Testing of new products, features and changes
Requirements:
Essential
- Strong customer service skills
- Technically proficient
- Well spoken & well presented
- Ability to work unsupervised
- Legally entitled to work in New Zealand with no restrictions
Desired
- Experience with the Anti-Money Laundering legislation
- Experience with SaaS solutions
Behaviours we'd like to see
Benefits
We have a vision to have the best and most engaged team members in the industry. People matter at GBG, they make us who we are. Every team member across all our locations makes a difference, everyone has something to contribute. Maybe you too could make a difference.
As part of our commitment to our team and flexible working approach, we have created a Work When and Where You Want Policy to give our team members choice and empowerment, and to support a balance in work and home life. Please ask your Talent Attraction Specialist for more information on this and our Family Friendly policy if you want to find out more!
Next steps
If you’re interested, please apply! We’re looking to hire the best and most engaged people into our business and we’ll make an offer once we’ve found that person.
As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Specialist if you require any reasonable adjustments to the interview process.