Descrição
Customer Support Agent**:
Are you passionate about promoting healthier lifestyles through innovative approaches? Do you thrive on engaging with people, problem-solving, and fostering positive communication? Join us at Stepler, one of Europe's fastest-growing health apps, where we're revolutionizing health through gamification!
At Stepler, we believe in the value of physical activity for individuals, societies, and the world. Our mission is to incentivize movement by gamifying health and rewarding users for their efforts. The result? A healthier lifestyle and a happier wallet!
We're seeking an individual who is fluent in English and Swedish (proficiency in both languages is necessary). Proficiency in Danish, Italian, or Dutch is advantageous. You'll embody patience, empathy, and effective communication skills as a team member. Your role will involve ensuring excellent service standards, efficiently addressing customer inquiries, and maintaining high satisfaction levels.
The extent is approximately 10 hours per week, partly during weekends, and with the opportunity to work extended hours during vacations and absence of other team members.
Key Responsibilities:
- Manage and resolve various customer support issues, from technical assistance to social media inquiries.
- Respond to feedback across multiple platforms, both public and internal.
- Collaborate with various departments to understand and report user feedback and issues.
To excel at Stepler, you should possess:
- Patience, empathy, curiosity, and strong problem-solving skills.
- An efficient and structured approach to tasks.
- Fluency in English and Swedish.
- A positive attitude and a passion for promoting health and well-being.
Why Join Us:
- Make a meaningful impact on millions of people worldwide.
- Work alongside friendly, supportive colleagues in a high-talent environment.
- Grow both personally and professionally in our fast-paced, challenging setting.
- Enjoy a tight-knit team of talented individuals from diverse backgrounds.
- Embrace work-life balance with fun team events, office snacks, free merch, and more!
- Remote-first or hybrid work options, depending on your location.
Additional qualifications relevant to the role include:
- Customer support experience
- Proficiency in ZenDesk, and Social Media support
- Fluency in English, Swedish, Danish, Italian, or Dutch.