Customer Service Representative

Reporting to the Logistics Manager*, the role is a mix of assisting with the purchasing whilst ensuring the customers are happy, the orders are accurately entered on the system and the delivery requirements are met at our UK factory in Slough. *Responsibilities will include, but are not limited to:

• Liaise with our internal and external customers daily in relation of the progress of their orders and the availability of the products.
• Ensure customer orders are processed accurately, timely and are in line with the agreed delivery schedule / customer requirements and regulatory requirements
• Coordinate with the production team to manage customer communications and ensure on time delivery
• Quoting customers
• Dealing with general customer enquiries
• Sending order acknowledgments to customers
• Making sure you are receiving the most up to date information on product data availability by constantly communicating with your stake holders

The Individual

We are looking for a team player who is driven and a self-starter who is looking to make a difference.

You will need to have / be:

• A passion for delivering customer service
• Be highly organized; a natural planner who can prioritize effectively.
• Ability to think on their feet and work under pressure.
• Precise and attentive to detail the ability to work across multiple systems and strong organizational skills.
• Capable of coordinating and overseeing activities
• Exceptional communication skills to deliver on our promises.
• Process driven and structed but creative and can think outside the box where needed.
• Assist customers with inquiries, concerns, and requests in a professional and timely manner
• Handle and resolve customer complaints or issues with empathy and patience
• Perform data entry and maintain accurate customer records
• Upsell products or services to customers when appropriate
• Analyze customer needs and recommend appropriate solutions
• Communicate effectively with customers to ensure their satisfaction
• Maintain a high level of knowledge about company products, services, and policies
• Follow company guidelines and procedures for customer service

'''Requirements'''

• Fluent in both English and Spanish (bilingual)
• Excellent phone etiquette and communication skills
• Strong data entry skills with attention to detail
• Ability to analyze customer needs and provide appropriate solutions
• Previous customer service experience preferred but not required
• Multilingual abilities are a plus

We offer competitive pay, a positive work environment, and opportunities for career growth. If you are a motivated individual with excellent communication skills and enjoy helping others, we would love to hear from you!

Salary: £25,000.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 3 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Slough (required)

Ability to Relocate:

• Slough: Relocate before starting work (required)

Work Location: In person