Descrição
AProgram Manager-Nigeria:
Antal International:
Management & Business Development:
- Rest of Nigeria Full Time
- NGN Confidential
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Job Summary:
Job Description/Requirements:
Job Description:
Job Title: Program Manager (4 Positions) - Nigeria
Industry: Banking
Location: Nigeria
Salary:Competitive Salary Package + Benefits
Job Objective(s)
To manage major strategic programs and initiatives of the bank, consisting of multiple projects or large work streams, which are interlinked and related to the same ultimate project objective. Serve as the Leader of one or more capability areas and Team(s) within the Corporate Transformation department. Capabilities are aligned with the Bank's key transformation pillars which include Customer & Innovation, Operations Improvement, Organization and People and Process and Enterprise IT Serve as Subject Matter Expert for assigned capabilities â advising the Business on business, functional and operational strategies to achieve business objectives and align with industry leading practice within these domains. Drive, monitor and track the program/project(s) lifecycle from initiation, planning, completion to implementation and ensure all projects are delivered on schedule and within budget, while meeting all quality expectations. Assess the Project sponsorâs needs, identify Bankâs internal customer requirements, and develop cohesive project approaches and plans Responsible for supervising and training staff within the team. Evaluates design, development and coordination of projects. Lead committees and task forces to improve service and quality.
Responsibilities:
Qualities
Ability to identify program/project complexities and reflect same in the work plan Ability to make objective and well-informed decisions; and also to perceive the impact and implication of such decisions A very strong sense of ownership with every assigned task Strong track-record in effectively developing market credibility in a timely manner Strong people management and project management skills Excellent communication and interpersonal skills with the capacity to motivate and lead a team with enthusiasm, drive and effectiveness Proven ability to deliver on multiple tasks within tight timelines in a client-driven environment Excellent persuasive and negotiation skills Ability to show flexibility - open to change and adapt behavior or work methods in response to new information or unexpected obstacles Ability to effectively manage multiple work streams of the implementation program/project. Ability to identify and resolve conflicts within the project team Ability to implement best practices and tools for program/project execution and management Deep industry knowledge and good understanding of underlying operational issues
Challenges
Managing shifts in organizational priorities and/ or changes in management structure Obtaining buy in of Project Sponsors Identifying relevant stakeholders and managing conflicting interests/objectives Allocation of resources Managing aggressive deadlines Geographically dispersed teams Limited project management skills by project team members
Key financial/statistical measures of Unit:
1. Market share growth
Cost savings.
Project abandonment rate.
Service rating
Project schedule variance.
Project budget performance.
Key Performance Indicators
Program/Project Schedule Variance Program/Project Cost Variance Quality of project output Effective project handover
Job Requirements
Education
Minimum of Bachelorâs degree, with a minimum grade of 2.2 Project Management certification will be an added advantage
Experience
Minimum of 10 years relevant working experience, covering a range of functional areas Experience with managing transformation, change management or other strategic projects Experience with Program Management or Project Management Office desirable Supervisory experience
Key Competency Requirements
Knowledge
Strong analytical skills Knowledge of principles, methods and tools for project management Knowledge of Finacle is desirable Good knowledge of Bank service delivery/operations processes is desirable Good understanding of Nigerian financial services industry
Skill/Competencies
CUSTOMER RELATIONSHIP MANAGEMENT BUDGET PLANNING & CONTROL DATA GATHERING AND ANALYSIS COST OPTIMISATION PROCESS IMPROVEMENT PROJECT MANAGEMENT BUSINESS/ OPERATIONAL STRATEGY CHANGE MANAGEMENT RESOURCE MANAGEMENT CLIENT INDUSTRY KNOWLEDGE SERVICE QUALITY MANAGEMENT CORPORATE STRATEGY
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