Descrição
Duties & Responsibilities
Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
All activities such as installation, uninstallation, re-installation, move, add and change will collectively form IMAC.
The various steps followed during the IMAC process are as follows:
- Service Provider on receiving and verifying a valid IMAC request would perform all the necessary pre-work before an IMAC is executed.
- Service Provider would track the IMAC request from initiation to completion
- Service Provider would coordinate with the 3rd party Service Providers to execute the IMAC if necessary
- For office moves or moves which require the assistance of the end customer’s facilities management group.
IMAC services would include Installing equipment and software, including new equipment and software or upgrades. All installations and configurations will be performed in compliance with the IT Standards and IT Change Control Procedures. Re-loading data, user configuration data or backup files as necessary.
- An End user acceptance test would be conducted to get a Sign off for the IMAC. Consecutively the ticket status would be updated in the ticketing system
- Requests for Change / IMACs will be received by the Service Desk. Each request will be reviewed to ensure the correct level of planning and resources are allocated to complete the task effectively. The Service Providers IMAC team will provide resources to enable management of the activity peaks and troughs associated with such activities.
Salary: €150.00-€170.00 per day