Descrição
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
Job Types: Full-time, Permanent
Salary: RM3,200.00 - RM4,100.00 per month
Schedule:
- Rotational shift
Language:
- Mandarin (preferred)