Descrição
POSITION PURPOSE:
Engages clients and provides a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank objectives such as observing controls and ensuring efficiency.
Responsibilities:
DIRECT RESPONSIBILITIE:
This role is part of team that is the principle point of contact for corporate bank clients and responds to clients’ request for information, problem resolution and service activities across the corporate bank products covering cash management, deposits, FX and associated eBanking channels
The CSR is responsible for full and satisfactory resolution of the client requests and to achieve this, he/she may need to coordinate amongst internal stakeholders to ensure action and/or obtain information to provide a response to a client’s service request in a timely, accurate and client friendly manner and also to drive root cause where appropriate
May be required to proactively reach out to the client in support of bank initiatives/ events involving sensitive/complex communication
Beyond this, the CSR may also provide defined support for some activities for ad hoc projects as assigned
TECHNICAL & BEHAVIORAL COMPETENCIES:
Preferably knowledge of corporate bank products esp Cash management, deposits, current account, ePlatform
Experience in a client facing role, enjoys the client interaction with excellent interpersonal skills
Comfortable with technology and MS office tools
Problem management
Good aptitude to learn
Ability to collaborate/Teamwork
Meticulous and responsible
Good communication skills - oral & written
Attention to detail