Descrição
Job details:
- Posted 15 September 2021
- LocationAthens
- Discipline Customer Service
- Reference34334
- Contact NameFee Loobuyck
Job description:
Do you and your friends want to work in Greece together? If you speak Dutch, this could be a great opportunity to join our client as they expand their Dutch speaking Customer Support team!
Our Client
- As a global leader in end-to-end customer experience (CX) products and solutions, our client partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touch points. With their award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, they improve business results by pairing innovative design thinking and digital solutions - including self-service, artificial intelligence (AI), automation and data-driven analytics - with the expertise, emotion and empathy of their people to Create Connection.The Role
As a customer service specialist in this project, your daily responsibilities will include: - Being part of a team specialized in offering support through written and phone communication
- Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
- Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
- Facilitate resolution for consumers issue and log the information into the consumers account.
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
The Requirements
- To succeed in the role, you will need to have:
- C1/C2 Dutch and B2 English
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and/or recommendations as required
- Analytical and problem solving skills with strong attention to detail
- Ability to learn and become proficient with internal programs and new software
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Greece
The Offer:
- What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.- Competitive wages and performance bonus
- Private healthcare medical insurance from hire date
- Unlimited contract
- Continuous learning/development opportunities and competitive career opportunities
- A safe, friendly, creative, innovative and technological organization
- International and multicultural environment (celebrations, wellness program, initiatives to develop your skills and events to increase the team spirit)
About Multilingual Jobs Worldwide
- Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world. Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries._