Descrição
Roles & Responsibilities:
Customer Service
- Greet customers in a friendly and welcoming manner. Always with big SMILE
- Provide assistance and information regarding the product
- Address customers inquires
- Ensure that the customers are well taken care of during dining experience.
Payment Processing
- Accurately process credit card and mobile payments
- Maintain the cash register and ensure it balances at the end of the shift
Ordering Processing
- Take customer orders, whether retail or food orders
- Input correctly into the POS system accurately
- Always verify order details and ensure special request are noted
**Upselling and Cross
- Selling**
- Suggest additional items such us add-on or upsize
- Highlight that Anatta also provide cooking school
Bagging and Packaging
- Properly package and bag items, ensuring they are secure and well presented
- Handle food packaging for take away orders, ensuring accuracy and hygiene
Maintaining Cleanliness
- Keep the cashier station and surrounding area clean and organized at all times
- Dispose waste and maintain at tidy workplace
- Always practice good hygiene
Sales Report
- Prepare shift reports including opening and closing cashier SOP
- Send sales report accurately
- Communicate relevant information to shift management team
Handling Peak Period
- Efficiently handle increased customer during peak period
- Maintain calm and organized checkout process
- Maintain the world class customer service
Training and Development
- Participate in training programs to improve cashier skills and knowledge
- Stay updated on changes in store policies or procedures