Descrição
CDirector, Customer Management, Nigeria:
Coca Cola:
Driver & Transport Services:
- Rest of Nigeria Full Time
- NGN Confidential
New
Today
Job Summary:
Job Description/Requirements:
Director, Customer Management, Nigeria
Position Overview:
Lead, design and implement integrated short and mid-term strategies for Global and Regional Customers in the Franchise Unit to build, retain and expand current relationships, accelerate customer-back, consumer-centric programing and thus accelerate incidence-, NSR (Net Sales Revenue) â and Margin growth with these Customers by bringing in the âvoice of the customerâ into our TCCC (The Coca-Cola Company) program design early and thus maximize relevance and execution at the POP (point of purchase) / âshop floorâ.
Â* What Youâll Do for Us:
*Qualifications and Requirements:
Work Focus:
The roles require good customer understanding as well strong leadership and accountability to influence our cross-functional system teams towards consumer
- and customer-relevant plans that drive revenue and profit growth with a sustainable long-term competitive advantage. Implement plans to unlock growth opportunities with channels, focused on occasion development, trip conversion and outlet expansion opportunities as well as portfolio expansion opportunities. Drives disciplined implementation of the channel, purchase mode playbooks. Build calendar of activation, brief marketing for comms requirements, co-develop channel development plans with bottlers, support priority key customer relationships with tailored activations when necessary. Deploy Commercial Beverages category vision and ensure consistency of value propositions with defined priority roles of the channel (e.g. recruitment, trial, frequency) with bottlers and customers. Co-develop channel development business plan with bottlers, including brand and package portfolio priorities and activation plans. Responsible for basing development plans in channel opportunity mapping. Support priority key customer relationships with tailored activations when necessary. Manage customer specific DME as well as DME allocated to perform the work in scope.