Descrição
About Zenyum
Zenyum is one of Asia’s largest consumer brands in the making. **We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.
We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.
We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.
Join us in our mission to spread smiles across Asia!
About The Role
Key Responsibilities (We Will Trust You To)
- Provide support to Operations department in expedite process treatment plans for customers
- Process, monitor and resolve requests from internal stakeholders that occurs through the day in an organized and timely manner.
- Communicate with other internal departments to troubleshoot and resolve any issues.
- To ensure customer confidentiality is always protected
- Any other ad-hoc operational tasks as required
Key Qualifications (We Would Love To See)
- Proficient in written and spoken English
- Excited to learn the new things and passion for outstanding achievement
- Attention to detail, has initiative and able to work tight deadlines
- Inquisitive and organized
- Able to communicate with internal and external stakeholders