EMPREGO

Customer Service Representative

OUTSOURCE GLOBAL-Abuja, Nigéria

Position:Customer Service Representative**

Location:Abuja**

Company:Outsource Global**

About Us:
Outsource Global, a leading Business Process Outsourcing (BPO) company, is seeking dedicated Customer Service Representatives to join our dynamic team in Abuja. We specialize in delivering exceptional customer service solutions for our clients, and we're looking for individuals who are passionate about providing top-notch customer experiences.

Responsibilities:

  • Engage with customers through various channels to deliver outstanding service.
  • Respond to customer inquiries, concerns, and requests with professionalism and efficiency.
  • Follow communication scripts and guidelines to ensure consistency and quality service.
  • Collect and document accurate information from customers for analysis and resolution.
  • Meet or exceed individual and team performance metrics in customer satisfaction.
  • Collaborate effectively with team members to ensure a unified approach to customer service.
  • Stay informed about company products, services, and policies to address customer inquiries.
  • Document and report customer feedback to contribute to service improvement.
  • Adhere to Outsource Global's policies and procedures to uphold service standards.
  • Ability to type efficiently to ensure accurate and timely documentation.

Requirements:

  • Excellent verbal communication skills in English.
  • Proficiency in either Hausa, Yoruba, or Igbo is essential.
  • Minimum of OND (Ordinary National Diploma) in any field.
  • Strong customer service orientation and problem-solving skills.
  • Basic computer proficiency and familiarity with customer service tools and systems.
  • Efficient typing skills.
  • Ability to multitask in a fast-paced environment.
  • Team player with strong interpersonal skills.
  • Previous experience in customer service or related roles is advantageous.
  • Flexibility to work varying shifts, including evenings and weekends.

Benefits:

  • Competitive salary
  • Health Maintenance Organization (HMO) coverage
  • Transport allowance
  • Vibrant work environment
  • Opportunities for professional growth
  • Performance Incentives

Application - Abuja."

Pay: From ₦65,000.00 per month

Experience:

  • Customer service: 1 year (preferred)

Ability to Commute:

  • Abuja (required)