Descrição
Customer Service Supervisor
The Company
EZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 300 people.
We are delighted to announce that we are looking for
Responsibilities
- Support the manager in leading a team of twenty customer service agents.
- Dealing with customer grievances according to company policies and procedures.
- Offering administration support to all retail outlets nationwide.
- Liaising with the logistics department to ensure a smooth home delivery service for all our customers.
- Ensuring our Customers receive an excellent Customer service experience at all stages, through the support of the department.
Job Requirements
- You must be a leader with proven experience in managing people and developing top-performing teams.
- Excellent communication and interpersonal skills.
- Patience and composure is a requisite at all times.
- Friendly personality and professional phone manner.
- Ability to prioritise your time in completing and delegating tasks as efficiently as possible.
- Proficient in Microsoft office (training will be provided on our in-house IT system).
- Extremely organised with great attention to detail is an essential part of this position.
- You will hold your team accountable for upholding our brand values, standards and policies
WHY JOIN US: Look us up on Glassdoor
- rated 4.6/5 read our reviews.
Up to 23 days holidays per year
Taxsaver public transport scheme
Fun, fast paced & high energy work environment
Culture of developing and promoting from within the company
Our Generous staff discounts
Our pension scheme
Our Bonus Scheme
Our Educational Support Scheme
Our Discounted corporate rate health care
Our free Employee Assistance Programme
Our wellbeing initiatives like our Bike to work scheme
Career Development Opportunities
**Continuous professional development with dedicated training resources