Descrição
Job Summary:
Our Client is looking for Hotel Front Desk Representatives in *YENAGOA *to serve as their guests’ first point of contact and manage all aspects of their accommodation.
Location:YENAGOA
Industry:Hospitality
Responsibilities:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
Requirements and Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Education:
- Higher National Diploma (required)
Experience:
- FRONT DESK REPRESENTATIVE: 2 years (required)
Location:
- Yenagoa (required)
Ability to Relocate:
- Yenagoa: Relocate before starting work (required)