Descrição
Hartley People Recruitment are currently working alongside one of the UK and Irelands leading shower enclosure companies and are currently recruiting a Technical Customer Service Representative in their Customer Service department in Kilkenny City.
Key Responsibilities:
- Aid installers and offer telephone support for post-sales technical inquiries.
- Assist with customer inquiries regarding products and services, predominantly focusing on technical and complex matters.
- Utilise visual and spatial skills to troubleshoot technical issues.
- Handle spare parts inquiries from customers, fitters, and installers.
- Resolve product or service issues by identifying the problem, explaining optimal solutions, and ensuring follow-up to guarantee resolution.
- Contribute to team objectives by completing relevant tasks as required.
- Reach out to customers for missing order information.
- Prepare and submit initial documentation for returns and replacements of problematic orders.
Experience:
- Minimum 2 years’ experience in a similar capacity.
- Proficiency in computer usage is essential.
- Strong background in technical customer service is required.
- Practical do-it-yourself experience is essential.
- Mechanical or hands-on experience is preferred.
- Prior experience in a builder’s merchant or construction-related company is advantageous but not mandatory.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Employee discount
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person