Descrição
*Hemmersbach *provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Role
- Opening, closing & monitoring of the incidents in the ticket system during the complete incident lifecycle.
- Monitoring the correct timelines (SLA).
- Providing Level 1 support for end user issues and convey resolutions to end user queries.
- Providing input toward Knowledge base maintenance.
- Being single point of contact for the end users related to Issues/Requests.
- Strong organizational skills with the ability to prioritize effectively.
- Ideally first experience in dispatching.
- Willingness to work in shifts also covering night times and weekend.
Requirements:
- Excellent English and German skills in oral and written.
- Quick and efficient problem-solving ability.
Benefits
- Buddy program.
- International environment.
- Job with purpose.
- Mobile working.
- Staff discounts.
- Unlimited employment contract.
- Private Life and Health Insurance.
Joining Hemmersbach, you will support our commitment to social responsibility. We prioritize 20% of our profits into our company owned organizations such as:
- Rhino-force.org: providing environmental protection for an endangered species
- Kids-family.org: taking care of children without parents in Poland and India, turning their shelters into homes.