Descrição
Overview:
This role is responsible for supporting the Cluster Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions.
Responsibilities:
Functional Responsibilities
Customer Stock Analysis:
- Consumer sales and inventory analysis
- Propose order based on stock analysis ( CMI / VMI via GCR)
Order Management & Order Fulfilment:
- Request a proposed order approval by Customer in case of CMI
- Change Order - Receive order change request from Customer and update the same in the system
- Capture Order (excl - Capture order in the system (standard and promotion order not including samples/ donations)
- Check pricing
- Optimize Logistics - Optimize orders in terms of shipping combinations and create filler order for FTL delivery (if required)
- Conduct Credit Check - Confirm order change in system for central delivery + distributors Change order based on alignment with customer Unblock order
- Proactive out-of-stock communication in case of exceptions
- Create delivery in the system - Create final delivery details and confirm in the system; Follow-up with 3PL/transport about order status
Other activities:
- Daily problem solving in order processing
People Responsibilities
- Support the Customer Support GBS Lead with all initiatives to improve GBS service offerings.
- Support relationship management with key stakeholders within BU supply chain.
Qualifications:
Qualifications:
- University degree
- Proficiency in French and English
- Previous exposure to similar role is a plus
Abilities:
- Excellent analytical skills and numerical abilities;
- Great communication and interpersonal skills;
- Results oriented;