Descrição
Job Description:
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact date of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about Hotel, available rooms, rates and amenities.
- Respond to clients' complaints in a timely and professional manner.
- Liaise with our Housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
Requirements and skills:
- Work experience as a Hotel Front Desk, Receptionist or similar role.
- Experience with Hotel reservations software.
- Understanding of how travel planning websites operate, like Bookings, and TripAdvisor.
- Customer service attitude.
- Excellent communication and organizational skills.
- Degree in Hotel management is a plus.
Pay: From RM1,196.23 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Education:
- STM/STPM (preferred)
Experience:
- Office Assistant: 1 year (preferred)
Language:
- Mandarin (preferred)
- Bahasa (preferred)
Ability to Commute:
- Ipoh (required)
Ability to Relocate:
- Ipoh: Relocate before starting work (required)